Shipping policy

Shipping Policy

Last updated: November 4, 2026

GAVEZO is operated by LF CAPITAL LLC. This Shipping Policy explains the countries we currently ship to, where orders are dispatched from, processing times, available shipping methods, shipping costs, estimated delivery times, tracking, customs, and other information related to the delivery of orders placed through our online store.

Shipping Destinations

GAVEZO currently accepts and ships orders to the following countries:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

We do not currently ship to countries outside these destinations.

Available shipping methods, shipping charges, and estimated delivery times applicable to the customer's destination are displayed at checkout before payment is completed.

Shipping Origin

GAVEZO works with international fulfillment and logistics partners.

Orders placed through our store are processed by GAVEZO and may be dispatched directly from fulfillment facilities located in China to the customer's delivery address in the United States, United Kingdom, Canada, Australia, or New Zealand.

The country from which an order is dispatched does not affect the customer's rights, access to customer support, or protections provided under our policies and applicable consumer protection laws.

Processing Time

Orders are normally processed within 3 business days, Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may include:

  • Payment verification

  • Order confirmation

  • Preparation of the order

  • Quality or fulfillment checks

  • Forwarding the order to our fulfillment partner for dispatch

Processing time is separate from carrier transit and delivery time.

Shipping Methods, Costs, and Delivery Estimates

GAVEZO partners with international logistics providers to offer shipping services tailored to each destination country.

The following shipping methods and estimated delivery times are currently available:

United States

Shipping Method: Special Line - Battery

Estimated Delivery Time: 10–20 business days after dispatch.

United Kingdom

Shipping Method: Wiio Special Line - Unusual

Estimated Delivery Time: 7–10 business days after dispatch.

Canada

Shipping Method: Wiio Special Line - Unusual

Estimated Delivery Time: 8–12 business days after dispatch.

Australia

Shipping Method: Special Line

Estimated Delivery Time: 8–13 business days after dispatch.

New Zealand

Shipping Method: Special Line

Estimated Delivery Time: 7–14 business days after dispatch.

Shipping Costs and Important Delivery Information

Shipping charges applicable to each destination and shipping method are displayed at checkout before payment is completed.

All estimated delivery times listed above are expressed in business days and refer to the period after an order has been processed and dispatched.

Please note that the 3 business day processing period is not included in the estimated shipping transit times.

Delivery times may vary depending on factors including:

  • Destination country

  • Carrier operations

  • Customs clearance procedures

  • Local delivery networks

  • Public holidays

  • Remote delivery locations

  • Severe weather conditions

  • Carrier disruptions

  • Government actions

  • High-volume shipping periods

  • Other circumstances outside our reasonable control

The shipping methods listed above may involve multiple international and domestic logistics partners during transportation and final delivery.

All delivery estimates are provided for informational purposes and are not guaranteed delivery dates. Nothing in this section limits any mandatory delivery rights or remedies available under applicable consumer protection laws.

Customs, Duties, and Import Charges

Orders are shipped internationally and may be subject to customs procedures or import requirements depending on the destination country.

Any applicable duties, taxes, customs charges, or import fees will be handled in accordance with the terms disclosed to the customer during checkout and applicable law.

Customers will not be charged undisclosed shipping fees by GAVEZO after an order has been completed.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation by email after the order has been dispatched.

Tracking information may take up to 48 hours after dispatch to begin displaying updates in the carrier's tracking system.

Because orders may travel through multiple international and domestic logistics networks, tracking updates may occasionally pause while a parcel is transferred between carriers or processing facilities.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

Correct Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at:

Email: contact@gavezoeyewear.com

We cannot guarantee that an address can be changed once order processing, fulfillment, or dispatch has begun.

Additional shipping costs caused by an incorrect or incomplete address, refusal of delivery, or failure to collect a parcel may be the customer's responsibility, except where applicable consumer protection law provides otherwise.

Lost, Damaged, or Delayed Orders

If:

  • Your tracking information shows no movement for an unusual period;

  • The parcel is marked as delivered but cannot be located; or

  • The order arrives damaged;

please contact us at:

Email: contact@gavezoeyewear.com

Please include your order number and any relevant information regarding the shipment.

GAVEZO will review the matter with the applicable carrier or fulfillment partner and provide an appropriate solution in accordance with our policies and applicable consumer protection laws.

If an order arrives damaged, please retain the product, shipping packaging, and any relevant documentation or photographs while the matter is being reviewed.

Delivery Issues

If a delivery cannot be completed because of an incorrect address, unsuccessful delivery attempt, refusal of delivery, or failure to collect the parcel, the shipment may be returned to the sender or fulfillment facility.

Please contact us if you experience a delivery issue so that we can review the available options.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

Contact Information

For questions regarding shipping, delivery, or tracking, please contact:

Email: contact@gavezoeyewear.com

Operator: LF CAPITAL LLC, doing business as GAVEZO

Business Address: 9380 SW 72nd St, Suite B 214, Miami, FL 33173, United States