Return & Refund Policy

Last updated: November 4, 2026

GAVEZO is operated by LF CAPITAL LLC. This policy applies to purchases made directly through gavezoeyewear.com, including our Vintage and Fit-Over sunglasses, delivered to the United States, United Kingdom, Canada, Australia, and New Zealand.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days after receiving your order, including if you change your mind, the fit is unsuitable, or you prefer a different style.

To meet this deadline, email contact@gavezoeyewear.com within the 30-day period. You do not need to wait for our reply before the deadline to preserve a timely request.

Eligible returns are free. We do not charge a restocking or return processing fee.

2. Condition of Returned Products

For change-of-mind returns, sunglasses must be in their original condition, without wear, scratches, alterations, or damage caused after delivery. You may carefully try them on indoors to check their fit and appearance.

Please include the case, accessories, and other items supplied with the product, and use the original packaging where reasonably available. Package the sunglasses securely to protect them during transit.

These conditions do not restrict your rights concerning faulty, damaged, incorrect, or misdescribed products, or your statutory right to inspect goods.

3. How to Request a Return

Email contact@gavezoeyewear.com with:

• Your order number or another proof of purchase.
• The name and email address used for the order.
• The product you wish to return.
• Details of any fault, damage, or incorrect item, where applicable.

Photographs may help us assess a problem, but you do not need to give a reason to exercise a statutory cancellation right.

We will reply within 1 business day, Monday through Friday, excluding public holidays.

Our support team will provide the return address, shipping instructions, and a prepaid return label or another return method at no cost to you. Please contact us before arranging your own shipment so we can provide the correct instructions.

Please hand the parcel to the designated carrier or drop-off location within 14 calendar days after we provide the return instructions, unless we agree otherwise. Keep your proof of shipment.

Our business address is not an authorized return location. Do not send products there unless our support team specifically instructs you to do so. Products dispatched internationally may need to be returned to an international facility; GAVEZO covers the return shipping arranged through our support team.

4. Damaged, Defective, or Incorrect Products

If your sunglasses arrive damaged, are defective, do not match their description, or are different from what you ordered, contact us as soon as reasonably possible.

We will assess the issue and provide an appropriate remedy, including a refund, replacement, or repair, as required by applicable consumer law. GAVEZO covers the necessary return shipping for these cases.

The 30-day change-of-mind period does not limit statutory rights or remedies for product faults discovered later. Normal wear, accidental damage, or misuse does not by itself qualify as a manufacturing defect.

5. Refunds

For eligible returns, we refund the amount actually paid for the returned products, including applicable taxes collected by GAVEZO. Discounts are reflected in the amount refunded.

If you return your entire order, we also refund any standard outbound delivery charge paid to GAVEZO. Additional charges for an optional premium delivery service are not refunded for change-of-mind returns unless required by law. For faulty, damaged, incorrect, or misdescribed goods, delivery costs are refunded where required by applicable law.

We will inspect the return and process the refund within 10 calendar days after receiving the returned goods. If we cannot accept a change-of-mind return, we will explain the reason and available next steps. Any shorter statutory refund deadline takes precedence.

Refunds are issued to the original payment method. We do not substitute store credit unless you expressly agree. Your bank or payment provider may require additional time to display the credit; this is separate from our processing period.

If you have not received your refund confirmation within the stated period, contact contact@gavezoeyewear.com.

6. Refunds Without Returning the Product

In some cases, GAVEZO may confirm in writing that a refund or replacement can be provided without requiring the product to be returned. This is assessed individually and is not required for every claim.

When we waive the return, we will process the agreed refund within 10 calendar days after confirming that decision, or sooner where required by law.

Do not discard the product before receiving our written instructions. If a product is unsafe, stop using it. We may provide safe disposal instructions, but we will not require you to break lenses or frames or perform any action that could cause injury.

7. Exchanges

We accept exchange requests within the same 30-day period, subject to product availability and the applicable return conditions.

Contact us before sending the item back. We will confirm availability, the exchange procedure, and any price difference before you proceed. We do not charge a restocking fee.

If the requested replacement is unavailable, you may choose an eligible refund instead. A statutory right to a refund is not conditional on accepting an exchange.

8. Order Cancellations

To request cancellation before dispatch, email contact@gavezoeyewear.com as soon as possible. If the order has not been dispatched and we can stop fulfillment, we will cancel it and refund the payment.

If the order has already been dispatched, we will explain how to use the applicable return or cancellation process. This does not limit statutory cancellation rights.

9. Your Statutory Consumer Rights

This policy provides benefits in addition to any mandatory consumer rights. Nothing in it excludes or restricts rights that cannot lawfully be excluded.

United Kingdom: For eligible online purchases, you may notify us that you wish to cancel within 14 days after receiving the goods, without giving a reason. You then have a further 14 days to send them back. We will make the required refund, including standard delivery charges, within the applicable statutory deadline. Where permitted by law, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Our voluntary 30-day return policy does not reduce these rights.

Australia: Your rights under the Australian Consumer Law are not limited by this policy or the 30-day return period. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. Other failures may entitle you to repair, replacement, or another remedy required by law.

New Zealand: Rights and remedies under the Consumer Guarantees Act are not limited by this policy or the 30-day return period.

United States and Canada: Applicable federal, state, provincial, and territorial consumer protections remain unaffected.

10. Contact Us

Customer support: contact@gavezoeyewear.com
Website: https://gavezoeyewear.com
Operator: LF CAPITAL LLC, doing business as GAVEZO
Business address: 9380 SW 72nd St, Suite B 214, Miami, FL 33173, United States

The business address above is provided for business identification. Contact us for the correct return address before sending any product.